If you are thinking about increasing your website traffic then you must look no farther than to live chat software to help with the task. The simple truth of the matter is that the competitive world of internet start-ups has made it hard to carve out a name for you in any industry, even within the niche industries.
For this very reason you must think of one advance that new innovative website designers are using to offer perfect customer service and flawless marketing: live chat software. The following are five reasons that you should think about utilizing live help software on your website.
Offer true 24/7 support
While it is true that you can give 24/7 support via phone or email, the essence of 24/7 support is that there is always someone there to answer questions. With live chat software if you outsource agents to help you then you can truly offer this type of support, which is especially important online since people tend to shop online at every possible time of the day. This is one way that the online shopping market is completely different than any other market, because you can make sales around the clock regardless of your actual hours.
Offer instant support
Outside of the ability to offer true around the clock support with live support chat software, you can also offer instant support which no form of customer service has the ability to provide. Phone support usually results in queues of at least a few minutes, and forces customers to go outside of the internet to receive. Email communication takes at least a few minutes for emails to bounce back and forth, which is plenty of time for a consumer to navigate away and find something attractive on another website. However, live website chat support happens within a second on the same medium, the internet page, and therefore is the only sure-fire way to offer instant support to your customers.
Lure customers towards purchases
Website chat software can be used for more reasons than just customer service, because you can contact customers in the same way that they contact you. Therefore, if you notice a customer that has been browsing for a while or circling between two products you can reach out to them and ask if they have any questions. Sometimes those who seem to be lurking while browsing are simply looking for an answer, and if you offer to give it to them then you can talk them into the sale. You can also reach out to customers that have been browsing for awhile and offer them an extra sale or promotion that can help encourage their sale which otherwise you may have missed.
Track buying trends
Most live chat software also comes with applications that allow you to track the IP addresses of your browsers allowing you to see where your main target audience is from. This information also allows you to figure out what your primary traffic audience is and what products are selling the best. By utilizing this information you can figure out how to develop your next marketing campaign making your live support chat software worth even more to you as both a customer service tool and a marketing tool.
Develop customized FAQs
Finally, you can also take the buying trends and the questions that you receive the most on your live support software to figure out which product pages may need improvement. For instance, if you notice a common question you can clarify product pages to ensure you never miss a sale over simple confusion in the future. You can also compile the frequently asked questions to make a much better customized set of FAQ’s that is truly suited to your customer base.